Welcome to NexamartBD. Customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or refund according to the policy below.

Return Eligibility

You can request a return if:

  • The product is damaged, defective, or incorrect.
  • The item is unused and in its original condition.
  • The product is returned with original packaging, accessories, and invoice.
  • A return request is made within 3–7 days of receiving the product.

Non-Returnable Items

The following products may not be eligible for return:

  • Used or damaged products by the customer
  • Products without original packaging
  • Clearance or special offer items
  • Digital or downloadable products (if applicable)

Refund Policy

Once we receive and inspect the returned product:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds may be sent through:
    • Mobile Banking (bKash/Nagad/Rocket)
    • Bank Transfer
    • Original payment method

Exchange Policy

Customers may request an exchange for:

  • Wrong product received
  • Size or variant issues
  • Defective products

Exchange is subject to stock availability.

Return Shipping

  • If the mistake is from NexamartBD, return shipping cost will be covered by us.
  • If the customer changes their mind, return shipping cost must be paid by the customer.

How to Request a Return

To request a return or refund, contact us with:

  • Order Number
  • Product Photo/Video (if damaged)
  • Reason for return

Contact Us

For any return or refund support, please contact:

NexamartBD Customer Support
Email: support@nexamartbd.com
Phone: +8801XXXXXXXXX

Thank you for shopping with NexamartBD.